As a Head of Strategy & Operations I guide teams using mixed methods to solve complex business problems. Currently I lead the global account success experience at Salesforce from Sydney, Australia.
The most complex business processes require a multi-modal approach to innovation - whether design led, agile, or through the utilization of AI tools. I deliver results by building teams and programs that are multi-disciplinary, focused, and adaptable.
I am an advisor to Women In Innovation, a not-for-profit dedicated to closing the gender gap in innovation, and teach design-led innovation methods at Stanford's d.school.
Career Highlights.
Bloomberg Philanthropies Challenge
Only lead to have 2 x cities win the Bloomberg Philanthropies Mayors Challenge - receiving $1M in innovation funding each (2018).
WIN: Women In Innovation
Doubled membership of Women In Innovation in the year I led the SF chapter (2019). Launched WIN:Relay, a development program to create new paths to innovation leadership (2021).
Dreamforce Ways of Working
Presented at Dreamforce 2019 on ‘Scaling New Ways of Working’ with attendance at 103% and an audience score of 4.3 / 5.
Skills.
Executive Communication
Work with CxO stakeholders across a wide range of industries.
Design Thinking Methods
Teach, guide and enhance design led methods to deliver tangible results.
Cross-functional Leadership
Lead teams of mixed capabilities in matrixed organizations.
Business Process Innovation
Help companies navigate complex business processes through AI.
Workshop Design and Facilitation
Plan and execute carefully curates activities to reach alignment.
Ecosystem and Service Design
Understand, untangle and visualize meaning from complexity.
Project Scoping & Team Tools
Shape projects and teams to deliver in ambiguous environments.
Performance Design
Ensure accountability, clarity and traction around goals.
Summary of Recent Experience
Salesforce
2019 – Current
As of December 2021 took on a Senior Director role within the Success Strategy Team, spearheading innovation within the Success pillar of the Customer Success Group where I am responsible for delivering the processes, tools and stategy for 1800 CSMs globally. Formerly I led the strategic insights team within Ignite - a program for enterprise customers to envision their ideal customer experience and accelerate their digital transformation journey.
Jump
2016 – 2018
Jump is a leading strategy and innovation firm. As a Director of Strategy and Insights I advised leaders on strategic growth issues, conducted qualitative and quantitative customer research, launched new businesses, and led training to expand teams’ innovation capabilities.
RSG Consulting
2014 – 2016
RSG Consulting is an innovation consultancy and think tank based in London. As a senior consultant I conducted research with senior partners and executives in the professional services industry and partnered with the Financial Times to publish the Financial Times Innovative Lawyers Reports.
I have over a decade of experience in business consulting, including seven years of people management experience. For a complete CV please reach out to me at laurahydepage@gmail.com.
I am all the things above, but I’m also a Dutch-Australian, architecture and design enthusiast, active toddler mom, advisor to Women In Innovation, terrible baker, pre-COVID traveller, and occasional hiker..
I have lived and worked in London, Hong Kong, and San Francisco, returning home to Sydney, Australia,
in 2022.